Shipping policy
Processing time
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
How LumiNest ships
We ship directly from our manufacturing partners — not from a warehouse, not from a retail distributor. This is a deliberate choice: we work with the workshops that make our products, which means no warehouse markup and no middleman margin. The trade-off is slower delivery than next-day retail.
- Processing: 2–4 business days at the workshop
- Transit to the US: 7–12 business days
- Transit to Canada: 10–15 business days
- Tracking: provided when the parcel leaves the workshop
- Carrier: typically YunExpress, 4PX, or USPS partner services
If you need faster delivery than this, LumiNest is honestly not the right choice — and that's fine. If you can wait, you'll get better quality control and fairer pricing than retail-marked-up alternatives.
Questions before you order? Email hello.luminest@gmail.com — Lim (founder) replies personally.
Shipping rates
Standard shipping (Direct from Maker) — 8–15 business days — Free on orders over $59 / $4.99 under $59
Delivery timeframes are estimates and may vary due to carrier delays, customs processing, or peak periods. We are not responsible for delays caused by carriers or customs agencies.
Order tracking
Once your order ships, you will receive a tracking number via email. Use AfterShip (aftership.com) or the carrier's website to track your package in real time.
Where we ship
We currently ship to the United States and Canada. If you're outside these countries, we're not able to fulfil your order at this time.
Customs and duties
LumiNest products ship directly from our manufacturing partners in China (primarily Guangdong and Zhejiang provinces).
For orders shipped to Canada, the recipient may be responsible for import duties, customs fees, and local taxes. These charges are determined by Canadian customs authorities — not by LumiNest — and are not included in the product price or shipping fee at checkout. We cannot predict or refund these charges.
US customers: your order ships from China and may be subject to applicable duties under prevailing US import regulations. We cannot predict or refund these charges.
If a parcel is refused at customs or returned to sender because duties weren't paid, the order will be refunded minus the original shipping cost and a 15% restocking fee.
Lost, stolen, or damaged packages
LumiNest is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, please check with neighbours and your local carrier first. If it's still missing, contact us within 7 days of the delivery confirmation at hello.luminest@gmail.com and we'll do our best to help.
If your item arrives damaged, photograph the damage and contact us within 48 hours of delivery at hello.luminest@gmail.com. We'll arrange a replacement or refund.
Undelivered orders
If your order hasn't arrived within 30 days of the estimated delivery date, contact us at hello.luminest@gmail.com with your order number and we'll investigate immediately.